Coming soon to the Shopify App Store
Customers change their minds.
Let them change their orders.
Shoppers fix a wrong address, edit items, add more, or cancel — before the warehouse ships. See it on your store in ten seconds:
Order #1042
Thank you, Jamie!
Your order is confirmed. You'll get shipping updates by email.
Need to change something?
Powered by Order Change — no email, no waiting
Order summary
Classic Tee
Ocean wash · M · × 1
$29.00
Canvas Tote
Natural · × 1
$24.00
Ships to
10 Elm Stret
Brooklyn, NY 11201
Built by Get Plus — the post-purchase platform behind
The inbox this replaces
The most common ticket in your inbox
“I put the wrong address.” “Can I cancel?” “I forgot my discount code.” Every one is a human answering an email about an order that hasn't even shipped yet.
Today it costs you twice
Once in support time, and again in the failed delivery, the return postage, or the chargeback when the fix doesn't happen in time.
Self-serve fixes both
Shoppers correct their own orders in minutes, your team never sees a ticket, and the warehouse only ever ships the right version.
How it works
A window where the order is still soft
Shopper clicks “Edit order”
From the order confirmation page or email — no login, no support ticket, no waiting for a reply.
They fix it inside your window
You set the edit window (say, 60 minutes) and which edit types are allowed. Shoppers can only do what you've enabled.
Fulfillment releases automatically
The order is held from your warehouse until the window closes, then syncs as normal — with the corrected details.
Steps are numbered because the order matters: nothing reaches your warehouse until the window closes. Every edit type is a merchant-side toggle.
What shoppers can fix
Every edit your shoppers ask for
Address fixes, validated
Shoppers correct typos, missing apartment numbers, and wrong cities themselves — with validation so the fix is actually deliverable.
Self-serve cancellation
A shopper who cancels in 5 minutes is a refund. A shopper who emails support is a ticket, a chargeback risk, and a shipped parcel you pay to retrieve.
Fulfillment hold
Orders are held from your warehouse or 3PL during the edit window, then released automatically. Edits can't race your pickers.
Item & quantity changes
Wrong size, wrong color, forgot one — shoppers swap variants and adjust quantities without a refund-and-reorder round trip.
Shipping upgrades
Let shoppers pay to move to express after checkout. Post-purchase revenue instead of a “can you upgrade my shipping?” ticket.
Discount code rescue
“I forgot my code” is one of the most common tickets in commerce. Let shoppers apply it themselves within the window.
One-click upsells
The confirmation page is your highest-intent surface. Offer add-ons that ship in the same box — extra revenue with zero extra ad spend.
Contact info edits
A typo'd email means tracking updates vanish. Shoppers fix their own contact details so notifications actually arrive.
Your math, not ours
What self-serve is worth to your store
We're pre-launch, so you won't find invented case-study numbers here. Slide your own figures instead.
80
tickets a month your shoppers handle themselves
11 hrs
of support time back
$267
in monthly support cost — before counting failed deliveries avoided
Every number above is yours to set — we don't pretend to know your store. Defaults are conservative placeholders, not industry claims.
Pricing
Free where every alternative charges from day one
Order-editing apps on Shopify start between $39 and $99 a month with no free tier. Order Change makes the highest-volume edits free — for stores of any size.
Free · forever
$0/month for every store
- Shopper self-serve address corrections with validation
- Self-serve order cancellation
- Fulfillment hold during your edit window
- Merchant toggles for every edit type
Pro
Launch pricing,
locked in for early-access stores
- Everything in Free
- Item, variant & quantity edits
- One-click post-purchase upsells
- Paid shipping upgrades
- Discount code application
- Priority support
No lock-in. Cancel anytime.
FAQ
Fair questions
Will this interfere with my warehouse or 3PL?
The opposite — that's the point. Orders are held from fulfillment during the edit window you configure, then released automatically. Your warehouse only ever sees the final version of the order. If you don't want holds, you can run edits without them and we'll only hold when an edit is mid-flight.
What's actually free?
The edits that generate most support tickets: shipping address corrections and order cancellations, plus the fulfillment hold that makes them safe. Item edits, shipping upgrades, and revenue features will be on a paid plan — early-access stores lock in launch pricing.
When can I install it?
Order Change is in development now, launching on the Shopify App Store. Waitlist stores get invited first, in order — joining early genuinely moves you up.
Who's behind this?
Order Change is built by Get Plus, the post-purchase platform (package protection, returns & exchanges, warranties) used by Shopify brands today. This isn't a weekend project — it's the order-editing layer of an existing commerce platform, shipped as its own app.
Shopify App Store review in progress
Install Order Change on your store
The app isn't installable quite yet — we're finishing the infrastructure and Shopify's App Store review. Leave your email and we'll send the install link the day it's live. Stop shipping orders your customers already regret.